Refund Policy

Last updated September 27, 2026.

In-game items, spawners, and money

Once an order has been delivered to your in-game account, we can't offer a refund. The goods have already been handed over in-game and can't be taken back. Refunds are not available for orders delivered to a username you entered incorrectly at checkout; double-check it with /stats before paying.

If an order hasn't been delivered within a reasonable time, or was delivered to the wrong account because of a mistake on our end, contact us and we'll make it right, either by delivering it correctly or refunding the payment in full.

Digital products (capes and other codes/files)

Once a code or file has been revealed to you after payment, the sale is final. The value only exists once, and revealing it means it could already have been used. If you paid but never received a code or file due to a genuine error on our end, contact us and we'll deliver it or refund you in full.

Discount and referral codes

A discount applied to an order is not refunded separately if the order itself is refunded. The refund is for the amount actually paid. A referral reward already paid out for an order that is later refunded may be reversed.

Chargebacks

Please contact us before opening a chargeback or payment dispute. We can usually resolve a real issue faster directly. A chargeback filed for an order that was correctly delivered is treated as fraud and may result in your account being banned.

Questions about a specific order? Open a ticket from your account and we'll take a look.